Store Policies / FAQ

If you have any questions not covered here or want to make a suggestion, please email info@junkyardbat.com

Item Creation

I have changed how I stock my items recently. I used to make every item to order. Now I only list items that I have already made. This is just to manage my time making pieces and so that I can meet orders in a timely manner. There are some cases where I may take requests for an out of stock item, so you can email if you see something you like that is out of stock!

International Orders

Unfortunately I can no longer take international orders. Only domestic orders reachable by USPS are possible. I apologize that I have had to make this change.

Shipping, Returns and Refunds

I ship all of my orders within 3 days of placement.

If your item arrives damaged, please notify me within 7 days of arrival with photos if able. I'll review the extent of any damage caused during shipping and issue a refund for the shipping cost if you'd like to send it back. I also offer to help you fix the item and ship repair parts if you desire, which will be on a case-by-case basis.

If there's no damage to your item and you want to return it, please contact with me within 7 days of purchase. I only accept domestic returns due to the cost of international shipping, so please make sure you are set on getting the piece before your purchase.

Custom work / Commissions

At this time I am no longer able to take commissions. There are small things I can do like color swaps, adjusting chain lengths, or omitting some things, but I am unable to make any new custom designs or work on any projects that require extensive communication, as I am now working full time outside of the shop.

Physical Events

Currently I have decided to pause vending.

Wholesale

I am now only taking wholesale orders on a case by case basis. Rising material costs have made it very difficult for me to continue producing commercial orders.